At BexGifts, we strive to ensure that every gift brings joy and happiness. However, we understand that there may be times when you need to return or request a refund for an order. Our Refund and Return Policy is designed to make this process as smooth and straightforward as possible.
1. Returns and Replacements
- Eligibility for Returns: If you receive a damaged, defective, or incorrect item, you are eligible to request a return or replacement within 3 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as when you received them.
- Non-Returnable Items: Perishable items such as cakes, flowers, mithai, chocolates, and custom/personalized products are non-returnable unless they arrive damaged or defective.
- Return Process: To initiate a return, please contact our customer service team at [email protected] with your order number, a brief description of the issue, and photos of the damaged or incorrect product. Our team will guide you through the return process.
2. Refund Policy
- Refund Eligibility: Refunds are available only for items that are damaged, defective, or incorrect. Refunds will not be issued for items that are returned due to a change of mind.
- Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.
- Partial Refunds: In certain situations, only partial refunds are granted (if applicable). This may include cases where the item shows signs of use or is not in its original condition.
3. Cancellation Policy
- Order Cancellations: Orders can be canceled within 1 hour of placing them. After this period, orders are processed, and cancellations may not be possible, especially for same-day or midnight deliveries.
- Cancellation Fee: A small cancellation fee may apply to cover processing costs if the order has already been prepared or dispatched.
4. Exchanges
- Product Exchanges: If you wish to exchange an item, please contact our customer service team. Exchanges are possible only if the item is defective, damaged, or incorrect. Due to the nature of some of our products, certain items may not be eligible for exchange.
5. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].
6. Contact Us
For any questions or assistance regarding returns, refunds, or exchanges, please contact our customer service team at [email protected]. We are here to help and ensure that your experience with BexGifts is a positive one.
We are committed to delivering quality and exceptional service at BexGifts, ensuring your gifting experience is always delightful!