Gift questions? Sorted. ✨
From choosing a gift to arranging delivery, here are the answers you need before placing an order.
Getting started
Your gifting questions, answered
01What can I order from BexGifts?
You can explore fresh flowers, birthday gifts, chocolates, curated hampers and personalised gift arrangements. Visit our shop to see what is currently available.
02Where can you deliver?
We arrange delivery to many locations across Pakistan. Availability and timing depend on the destination and selected items. Check our delivery options or contact us to confirm your address.
03How do I contact your team?
Message us on WhatsApp at +92 305 111 8908 or email [email protected]. We will respond as soon as possible.
Orders & payments
Everything before the gift goes out
04How do I place an order?
Choose your gift and order through our website, or send us the gift details, recipient address and preferred delivery date on WhatsApp. For a requested delivery day, please order before 5:00 PM and confirm availability with our team.
05How can I pay?
We offer Cash on Delivery where available and advance payment for applicable orders. Overseas customers can arrange payment through Western Union. Please confirm the amount and payment instructions with our team before sending a transfer. See our payment methods page.
06Can I change or cancel my order?
Contact us as soon as possible. Whether a change can be made depends on the order’s preparation and dispatch status. Refunds are not available. Please review our order policy before ordering.
Delivery details
Because the timing matters
07Can you deliver on the same day?
Yes! Same-day delivery is available for selected gifts and destinations — just order till 5 PM (Pakistan Standard Time) and confirm availability with our team on WhatsApp at +92 305 111 8908.
08How long does standard delivery take?
Timing varies by destination, product and customisation. We will confirm the available delivery window when arranging your order. You can also review our delivery options.
09Can I choose a date or request midnight delivery?
You may request a preferred date at checkout or through WhatsApp. Midnight delivery depends on the destination, product and schedule, so please confirm it with our team in advance.
The personal touches
Make your gift feel like theirs
10What if I have a concern about my flowers?
We aim to prepare orders with fresh, carefully selected blooms. If something concerns you on arrival, contact us promptly with your order number and clear photos so we can review it. Refunds are not available.
11Can you make a hamper just for my recipient?
Yes. Share the occasion, preferred items and budget, and we can discuss a tailored hamper. Browse our gift hampers for inspiration. Availability and final pricing will be confirmed before ordering.
12Do you handle corporate or bulk gifting?
Yes. Send us the quantity, gift preferences, branding requirements and delivery locations. We will share suitable options and a tailored quotation.
Still wondering? Let’s sort it out. ✨
Tell us the occasion, budget and delivery date. We will help you find a gift that fits.
Message BexGifts on WhatsApp ↗